FAQ

Here you will find the most frequently asked questions about products and order fulfillment.

1. What payment methods are available?

Information about payment methods can be found in the Payments section.

2. Is there an option for faster order processing?

Due to our commitment to maintaining high standards of quality and precision, we do not offer expedited order processing options. All products are made to order in our manufacturing facilities, ensuring their uniqueness and highest quality.

3. What is the origin of our furniture?

Our furniture is manufactured in Europe, which ensures its high quality and durability. By choosing our products, you opt for European craftsmanship.

4. How to recognize the orientation of a corner sofa? Tips for choosing the corner side of the sofa.

The orientation of the corner sofa is determined by standing directly in front of the furniture and looking at it. This method allows you to unambiguously decide which side of the corner is left and which is right, making it easier to make the right choice to fit your room layout.

5. What are the recommendations for furniture care?

If you want to learn the best recommendations for furniture care, check the Care and Usage section. There you will find practical tips and advice to help you keep your furniture in excellent condition for many years. Regardless of the type of furniture, you will find valuable information on its care that will help you enjoy it for a long time. Don't miss these useful tips!

6. Are sofas intended for everyday sleeping?

Sofas, in most cases, are designed for occasional sleeping, but it's worth noting that we have many satisfied customers who make our sofas not only pieces of relaxation furniture but also comfortable everyday beds.

7. Is machine washing sofa covers possible?

Machine washing sofa covers can cause fabric shrinkage, which may lead to difficulties in putting them back on the furniture or proper fitting. Therefore, machine washing of sofa covers is strongly not recommended to avoid potential usage problems in the future.

8. Has the sofa been designed to allow free movement for a cleaning robot underneath?

The marking in the technical drawing indicates which sofas are adapted for free movement underneath by cleaning robots.

9. Are the covers removable?

The covers are equipped only with special technical zippers that facilitate assembly by an upholsterer. It's advisable to be cautious because attempting to remove them may result in potential damage to the cover.

10. How will my order be delivered?

With the aim of safe delivery of our furniture, we use specialized transportation companies that specialize in furniture transportation. This allows us to guarantee our customers that their orders will reach them in undamaged condition and within the expected timeframe.

11. What are the delivery costs associated with an order?

We are pleased to inform you that the delivery of the order is completely free! Our goal is to provide you with a unique shopping experience, without any additional charges for delivering products straight to your door.

12. In which countries do we deliver our products?

For a full list of countries to which we deliver our products, we invite you to visit the 'Delivery' section.

13. Are our furniture covered by warranty protection?

Of course, every product in our range is covered by a 24-month warranty. This ensures that the furniture we offer is manufactured with the utmost care for the highest quality and durability.

14. What are the costs associated with the return process?

If you decide to return a product, please notify us within 14 days from the delivery date. You can return the product by yourself, and we will gladly refund you the full purchase amount. In the case of larger furniture, if you are unable to transport them, we encourage you to contact us via the contact form. Our team will respond to your inquiry and provide information regarding the costs and organization of the return service.

15. When can I expect a refund?

Upon completion of the quality control process, you can expect a full refund within 14 days. The money will be refunded using the same payment method you originally used for the transaction. For our full comfort and transparency of the return process, we make every effort to ensure that you recover your funds as soon as possible.

16. How can I file a complaint?

Please use our contact form, and also attach the proof of purchase and photos of the complained product so that we can process your complaint quickly and effectively.

17. What if there are missing items in my order?

If your order is incomplete, please bear with us and accept our apologies for any inconvenience caused. We encourage you to use our contact form so that we can quickly resolve this issue.